Make the most of your investment in BIOVIA solutions with lab-to-plant process consulting, onsite implementation, expert training and superior support

Scientific and Technical Support

Our goal is to help you optimize your investment in Dassault Systemes and BIOVIA, moving beyond traditional "break fix" service. To help us meet this goal, we've built a global team, infrastructure and quality systems to guarantee availability of support and services when you need them.

We have support professionals with PhDs in biology, chemistry and IT/computer science qualifications located throughout the US, Europe, and Asia-Pacific. We also use a global call tracking system and online customer portal, remote connectivity tools to help diagnose problems quickly, and performance-monitoring tools to help us deliver high quality and timely support.

Dassault Systèmes Support Website – your one-stop shop for technical support

The Dassault Systèmes Support website provides 24 hour access to the following tools to help resolve issues and answer questions regarding your BIOVIA and Dassault Systèmes solutions:

  • Online Support Request Submission – Enter and track support requests
  • Download Licensed Products
  • Support Knowledge Base – Access and search an online knowledge base including support articles, documentation, video recordings, known issues and more.
  • User Communities - Discuss with your peers and the BIOVIA team. Share your experience and ideas and give feedback.
  • Policies and Offers – Review what is included in your support package
  • News – Keep abreast of new and important technical information

Please Note: Access to most of the online Support content and Support tools in the Support Center requires a 3DExperienceID, which is linked to your company’s licensed entitlements. If you need help with logging in, please contact your local Support team.

Useful Links:

Support website

BIOVIA User Communities

Product Downloads

ScienceCloud Protocol Exchange

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Resource Center